New Artificial Intelligence Investment from Boğaziçi Ventures: Artiwise

Turkey’s innovative venture capital company, Boğaziçi Ventures, has added Artiwise to its artificial intelligence portfolio with an investment of USD 600,000.

Boğaziçi Ventures, known for radically transforming global lifestyles and business practices with creative, innovative, and disruptive technology investments, has taken a new step by investing in Artiwise, a company whose mission is to ensure sustainable customer satisfaction with AI-driven solutions.

Successfully completing its standout investments in 2022, Boğaziçi Ventures has now made its fourth investment of 2023. With both financial and knowledge-based support, the company continues to back the Turkish startup ecosystem through the BV Growth Fund, which invests in early growth-stage technology startups with talented teams and high user scaling potential in international markets. Prioritizing verticals such as gaming, Web 3.0, fintech, retail technologies, health, and education, Boğaziçi Ventures has now chosen Artiwise, which develops AI-powered customer satisfaction solutions, as its latest investment.

Speaking about the increasing popularity of artificial intelligence technologies and the Artiwise investment, Boğaziçi Ventures Managing Partner & CEO Barış Özistek said:
“Artificial intelligence has always been one of our focus technologies. Although the recent attention has surged with the awareness created by ChatGPT, our portfolio has included five companies working on AI technologies for years. Now, with Artiwise, we are adding a solution that leverages AI to enhance customer satisfaction. Artiwise is particularly the best ‘Voice of the Customer’ company in Turkey with its metrics and product. We are thrilled to support them on their journey of growth and strengthening international competitiveness.”

Adopting the motto “The companies that understand their customers best are those that listen best”, Artiwise ensures customer satisfaction through AI, natural language processing, sentiment analysis, and root cause analysis technologies. With the Artiwise Platform, data from call center conversations, online reviews, survey results, chatbot interactions, brand news, and social media channels can be consolidated and analyzed through AI. This analysis produces customer insights and satisfaction scores, addressing root causes of problems and enabling proactive actions.

Artiwise Co-Founder & CEO Tanel Temel shared his thoughts:
“When we founded Artiwise as two co-founders together with our CTO, Fatih Samet Çetin, we adopted a strategy of growing by investing in customers. Boğaziçi Ventures supported this strategy with trust and capital, opening the door to our growth. Artiwise is a company that values satisfaction not only in its solutions but also for its own clients. The long-term trust of our valued customers, along with our matured AI processes, strong product, sector focus, and expert teams, played a significant role in securing this investment. From a journey that started with just two people, we now have hundreds of partners who believe in Artiwise. With our mission of ensuring sustainable customer satisfaction, our goal is clear: to rapidly take this valuable company from Turkey to international markets.”

In the first half of 2023, Boğaziçi Ventures completed 4 new investments and established 2 new funds through its group company BV Portföy. Continuing to integrate artificial intelligence into its various funds, Boğaziçi Ventures aims to launch more funds and further invest in technology throughout the year.